TRAINING & SKILLS
Employees are confused about which platform hosts which course and whether the platforms even differ — though iLearn is seen as the most user-friendly. There's also no clear digital path to the leadership program, pointing to unequal access.
TOOLS AND APPLICATIONS
Sanofi universityIlearnCourseraDigital training instituteCircus StreetHR portal
MAIN TASKS
Managers tasks Learning tasks
ONE TIME TASKS
- Learn about training resources
- Set up my account in iLearn
SET INTERVAL
- —
FUNCTIONAL SPECIFIC
- —
AD HOC
- Learn something new
- Complete role-related training (e.g., agile development, digital marketing)
- Assign a training course to a direct report or team
- Review assigned and self-selected training reports for direct reports
- Take a professional certification course
- Take a leadership program
- Add external learning course to my iLearn record
- Install iLearn on mobile device (CSOD Learn app)
- Provide feedback on a training course
PAIN POINTS & QUOTES
PAIN POINTS
- Employees don't know the difference between the various learning platforms
- Lack of higher-level courses
- Lack of official certification options
- Employees aren't aware of any official digital way to sign up
- It remains unclear where to find the related information
- There don't seem to be equal opportunities to access the program
QUOTES
“I am beginning to understand Sanofi University but I think it is confusing between what you find here and what you find on Ilearn”
“Ilearn is a very basic learning, I miss something that really makes me advance, more special skill sets”
“I would like to find out about taking a leadership program, but I dont know where I could find it. I would ask people, I would ask supervisors because I think it is the only way”
“Taking a leadership program is dificult. The course is easy but it was not offered to me in last programs. I asked for info and didnt get it”
OPPORTUNITIES
- Centralize everything on a single site, or clearly explain from the start what each platform is for
- Add courses across all levels
- Add official certifications
- Create an official, digital way to learn about and access the leadership program
- Offer the leadership program to all employees, or clearly communicate the eligibility requirements to apply.