HEALTH & WELLBEING
Employees are interested in health, transportation, childcare, and insurance benefits, but lack clarity on options, claims, and eligibility. They miss human support — US-based help has been centralized in India — and often skip benefits they're entitled to due to poor guidance, or simply because they feel they don't need them.
TOOLS AND APPLICATIONS
ThriveEmails
MAIN TASKS
Managers tasks Learning tasks
ONE TIME TASKS
- Learn about health/wellness programs
- Complete first-time enrollment
- Enroll in optional wellness program
SET INTERVAL
- 1Y: Complete annual enrollment
- 1Y: Enroll in optional wellness program
FUNCTIONAL SPECIFIC
- —
AD HOC
- File a claim (healthcare)
- Add/change dependents
- Change insurance beneficiaries
- Take a medical leave (disability, other)
PAIN POINTS & QUOTES
PAIN POINTS
- The processes to apply for different benefits aren't standardized
- Benefits aren't centralized on a single page
- Information is spread across different sites
- Unclear information about an employee's status: what am I already enrolled in, and what am I entitled to?
- Employees aren't clear on which benefits — or how many — are actually available
QUOTES
“Learning about benefits is the worst. Specially on health because when I moved nobody could tell me if I was insured or not.”
“It is not a good experience, because the information is not very detailed so at the end of the day you can't find what you are looking for. There used to be a person you can call”
“I don't know what ticket discount is, I haven't been informed about it. To learn about it I would to to employee benefits section”
“It is a shame, I know from other companies that they have a central sites to check all the benefits, we dont have any of those it would be something nice to see here”
OPPORTUNITIES
- Centralize all benefits on a single site
- Standardize the application processes to make them smoother
- Add an employee status feature to inform people about automatic enrollments and available benefits