COMPENSATION
Clear compensation information is hard to find, and the tax section is especially tricky given country-specific rules. One participant on maternity leave kept getting iLearn compliance alerts despite her auto-message, because systems didn't sync — and her manager couldn't fully resolve it.
TOOLS AND APPLICATIONS
ADPChatbot EVA
MAIN TASKS
Managers tasks Learning tasks
ONE TIME TASKS
- Learn about compensation programs
- Enroll in retirement plan
- Set up direct deposit
- File a W-2 (tax withholding)
SET INTERVAL
- 1Y: Complete annual retirement plan enrollment
- 1Y: Receive raise, annual bonus
FUNCTIONAL SPECIFIC
- HR: Set Retirement Plan Policy
- HR: Set Bonus Policy
- HR: Ser remuneration policy, conduct analysis
- HR: Set Global Grading policy, conduct analysis
- FIN: Set annual bonus multiplier
AD HOC
- View my compensation and compensation changes
- Change retirement contribution
- Set up direct deposit
- File/change a W-2 (tax withholding; US only)
- Get a pay stub
- Review annual compensation
- Send input to payroll team for past pay cycle
- Request a custom payroll data report
- Request salary verification (US only)
- Get an employment verification letter (US only)
- Policy: Overtime Pay (US only)
- Policy: Stand By Pay (US only)
- Policy: Call In Pay (US only)
PAIN POINTS & QUOTES
PAIN POINTS
- Lack of information
- The system isn't adapted to local tax rules
- The systems don't sync properly with each other
QUOTES
“On total compensation, there is a lack of information because no every employee knows how much money they actually get, so this is something that we could definitely improve”
“Retirement services it is a little bit difficult for me to understand. The problem are the Brazilian taxes”
“My manager had to do something, but even she didn't know what she had to do, so she asked the HR, …that was a clunky experience”