GIVING UP ON SEARCHING FOR INFORMATION
Sanofi employees often run into a lack of guidance when looking for information across Sanofi's applications. As a result, they frequently abandon the search and turn to colleagues for help instead.
Participants' quotes
“I did learn to do these tasks asking colleagues because some sections are more intuitive than others”
“To be honest dont really use Buzz. I asked 2-3 colleagues”
“If I need to find some apps, or Pharma info, I would go to Yammer or Buzz but about new things, or specific information I would not know where I could find it”
“Buzz is usually overwhelming info so I don't find it, then I go to my portal, it gives you articles you spend 30 minutes there but you achieve nothing, so finally you ask a friend”